We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Game Library Multiple libraries, one device. The ROG Ally is fully compatible with Steam, Xbox Game Pass, Epic, GOG, and more, ensuring that no matter where you buy your games, you can play them on the Ally.
Command Center
For effortless control of your experience in-game, Command Center is just one tap away. Change performance modes, see real-time monitoring data, enable an FPS limiter, and more with one quick toggle.
Customisation
Every button on a handheld gaming device is precious, and we know that not every gamer plays the same way. So we made sure that you can remap and customise the buttons to suit your particular taste. Two additional paddles on the rear of the Ally can be used as in-game buttons or as modifiers to unlock even more options.
Modern Security
Windows Hello Log in to the Ally quickly and securely with a Windows Hello fingerprint reader integrated with the power button, no PIN required. If you accidentally leave your Ally unattended, your data is secure.
Parental Control For younger users, parents can limit app or screen time, see spending summaries, and track their kids’ locations with powerful parental controls.
Windows Defender Windows Defender provides robust security for your device, with constantly updated antivirus and malware protection.
Born for Handheld Gaming
AMD’s brand new Ryzen™ Z1 Extreme processor powers this incredible gaming machine. Built on the cutting edge 4nm process, this silicon features both the Zen 4 architecture and brand new RDNA™ 3 graphics. Featuring incredible upscaling technologies like FidelityFX™ Super Resolution and Radeon™ Super Resolution, the Ally can boost framerates while retaining excellent image quality. Choose from three different operating modes to balance performance and power usage, from Silent Mode's 10W to Performance Mode's 15W all the way up to Turbo Mode's 25W (or 30W when connected to AC power). ROG worked in close collaboration with AMD to unleash the full potential of this cutting-edge hardware, and the Ryzen™ Z1 Extreme is here to take the gaming world by storm.
ROG Dust Filter
Dust filters cover both air intake vents, keeping foreign debris out of the fans. Less dust means more efficient and quiet cooling for years to come.
0.1mm Ultra-Thin Fins
Thermal energy is dissipated by two heatsinks, each lined with ultra-thin aluminium fins as slim as 0.1mm. Higher density fins allow for increased heat dissipation and lower air resistance for smoother flow.
Dual Fan Domination
Dual fans keep the machine and the chassis cooler, quieter, and more comfortable to hold compared to a single-fan solution. Never settle for anything less than ROG Intelligent Cooling.
Hold on
The curved handles of the Ally are perfectly moulded to fit the natural shape of your grip.
Effortless Control
Buttons are placed on the top half of the Ally, making sure the controls are always easy to reach.
Joysticks
Joysticks are critical on a controller, so the Ally offers deep customisation, including dead zone adjustment.
ROG lighting
Tasteful RGB around both joysticks adds flair and syncs with supported games, pulling you further into the action.
Effortless Button pressing
The face buttons feature a flat drome shape, making them supremely comfortable to press.
Trigger
Hall sensors detect even the tiniest motion accurately, and don’t wear down over time, keeping the Ally ready for battle for years to come.
Expansive possibilities
MicroSD Expansion If you have a larger game library, the Ally has you covered. A dedicated UHS-II microSD card slot allows you to effortlessly add high-speed storage to your machine, letting you keep more of your games installed and ready to play. Boasting nearly the same load times as the dedicated PCIe Gen 4 SSD, you’ll never need to worry where you store your games.
PCI Express 4.0 SSD Featuring 512GB of lightning-fast PCIe Gen 4 storage courtesy of an M.2 2230 SSD, you’ll have plenty of space for all your games and ultra-fast boot times.
PERFORMANCE
Processor | CPU
AMD Ryzen Z1 Extreme Octa Core 3.3GHz - 5.1GHz CPU
Memory | RAM
16GB LPDDR5-6400MHz RAM
Storage Type
SSD / Solid State Drive
Solid State Drive | SSD
512GB M.2 2230 NVMe PCIe SSD
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated AMD Radeon Graphics
Audio | Speakers
Dolby Atmos Dual Speakers
Camera | Webcam
No Built in Webcam
Microphone
Built in Array Microphone
Battery
40Wh Lithium Ion
Power Adaptor
Included
DESIGN
Display
7" Full HD+ 1920 x 1200p 120Hz 7ms 500 Nits IPS Screen
Touch Screen
Yes, Multitouch
Keyboard
On Screen
Colour
White
Dimensions (WxDxH)
280 x 21.2 x 111 mm
Weight
0.6 kg
FEATURES
Operating System
Windows 11 Home
Ethernet
No Onboard Ethernet
Wireless
Triple-band AX WiFi 6 - 2x2
Operating System
Windows 11 Home
Bluetooth
Bluetooth 5.2
Fingerprint Reader
No Fingerprint Reader
Optical Drive
No Optical Drive
Ports
USB Type-C x 1 ROG XG Mobile Interface x 1 3.5 mm jack x 1
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.