We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Introducing Galaxy Book Pro. The thinnest and lightest laptop in the Galaxy Book range with smartphone-like mobility. Built tough with military-grade durability to withstand the toughest conditions. The ultra-slim anodised aluminium laptop is only 11.2mm thick and weighs 868g – letting you travel light without sacrificing power.
The AMOLED display is now on your Galaxy Book Pro
Get the same vivid colors, contrast, and responsiveness as your Galaxy phone display on a slim bezel screen. Games, movies, photos, and websites will have more accurate colors, more vivid, faster and have less harmful blue light for an AMOLED experience.
Faster, wider, stronger Wi-Fi 6
Wi-Fi 6 delivers ultra-fast, reliable and responsive connections, even in environments with many simultaneously connected devices. Galaxy Book Pro is also Wi-Fi 6E ready for 6 GHz bandwidth for a more efficient experience.
Long-lasting, fast-charging
Galaxy Book Pro's fast-charging battery runs for up to 20 hours. Charge for just 30 minutes and get up to 8 hours of battery life. It comes equipped with an incredibly compact and versatile universal USB-C charger that's 52% smaller and 33% lighter than previous models for enhanced mobility.
Power to boost your performance
Intel® Evo™ Platform and Intel® Iris® Xe graphics takes work and gaming to a whole new level. 11th Gen Intel® Core™ Processor is 24% faster CPU and 87% faster GPU than previous generation. Intelligent Performance Manager delivers optimal speed for every task and environment.
Professional video calls, less noise
Put on an impressive video presentation with camera Studio mode. Get crystal clear calls with the auto-background noise reduction, so you're heard loud and clear every time. While the Studio mode helps you look as good as you sound. Plus, built-in privacy shortcuts for added peace of mind.
Pro Keyboard redesigned for ease and comfort
Engineered to help you do things faster and more comfortably. Designed with wider, curved, backlit keys to make each stroke feel softer, quieter and more natural. Easier multitouch gestures on a 23% larger touchpad, while the one touch biometric sensor gives you secure access at your fingertips.
Ports galore
No need to worry about misplacing those annoying dongles, the Galaxy Book Pro comes fully equipped with a memory card slot, USB 3.2, HDMI, USB-C and Thunderbolt™ 4 to provide the level of versatility that's essential for work and play.
Save more, delete less
The Galaxy Book Pro comes with additional storage slots including NVMe SSD and microSD. Now you can save, file, store, stash,and archive huge volumes of data without the hassle.
Record, edit and share
The Screen Recorder feature makes creating videos a breeze—simply capture what's on your screen and add voice commentaries. Editing is easy and intuitive with Studio Plus. It comes packaged with background music, powerful editing effects and connects directly to your gallery for easy importing.
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
