We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Enable maximum productivity in more places and additional built-in hardware security with Intel vPro®, running on 13th Gen Intel® Core™ processors in either U-series or P-series. Fast response time and improved performance with optional DDR5 memory up to 64GB. Advanced thermals with new larger fans that keep your device cool and quiet. Next-gen batteries with Express Charge analyse usage to extend run time and charge faster when you need a boost in power. Advanced Charge prevents overcharging to extend battery life.
Ultimate security to work from anywhere
The industry's most secure commercial PCs, offering Dell SafeID, Dell SafeBIOS, fingerprint readers, TPM chip and lock slot options are tested and pass MIL-STD 810H tests Intelligent privacy features from Dell Optimizer help keep sensitive data private Onlooker detection notifies you when someone is peering at your screen and will texturize your screen Look Away Detect knows when your focus is elsewhere and dims to further protect privacy and save battery life ExpressSign-in detects your presence and wakes up your system and locks your PC when you walk away Optional tamper-evident seals to protect PCs during transit and a NIST-compliant hard drive wipe helps businesses ensure their device has a clean slate before adding the company image
Created for combining forces
Intelligent Audio removes background noise and echoes on both ends of the call, while Voice Quality Monitoring hones in on the speaker. Enhanced FHD+IR camera developed to reflect and accentuate your reality with picture-perfect accuracy.
Work from anywhere with outstanding battery life and choice of various battery options up to 54Whr.
Experience uncompromised connectivity
Available Wi-Fi 6E or 5G options make sure you’re always connected at the industry’s fastest speeds ExpressConnect joins the best available network, prioritizes conferencing apps and delivers fast data and video downloads with the world's first simultaneous multi-network connection. Quickly connect to peripherals with a broad range of ports including 2x USB Type C Thunderbolt™ 4.0 and HDMI 2.0.
Work with incredible views
Optimized 16:9 screen with optional battery saving and low blue light display to maximize performance and keep your eyes comfortable. Wide array of panel choices including optional FHD Non-Touch 400 nit panel and FHD Touch 300 nit panel. New premium clickpad with improved feel for better productivity.
Their latest. Our greatest.
Dynamic doesn’t begin to describe this duo. Together, Windows 11 and Dell PCs create a best-in-class experience. A fresh perspective An inspiring new look and feel makes for a calmer experience. Balance your life Refocus your workflow with snap assistant. Or Switch between desktops for greater organization of open windows. Life’s better together Call, chat, and make plans come to life with Teams on Windows 11 right from your PC regardless of what computer or phone or tablet they are on.
HDMI 2 x USB4 (supports Thunderbolt 4, DisplayPort 1.4 Alt Mode) (Power Delivery) USB 3.2 Gen 1 (PowerShare) USB 3.2 Gen 1 LAN Headphone/microphone combo jack
Condition
The item in this listing is: Open Box
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
