We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
See how 13th Gen Intel® Core™ i7 HX processors with the new performance hybrid architecture and 32GB1 DDR5-4800MHz RAM make a real difference with lightning-fast load times in some of the most demanding games.
NVIDIA® GEFORCE RTX™ 40 SERIES LAPTOPS
NVIDIA® GeForce RTX™ 40 Series Laptop GPUs are beyond fast for gamers and creators. They're powered by the ultra-efficient NVIDIA Ada Lovelace architecture, which delivers a quantum leap in both performance and AI-powered graphics.
NVIDIA DLSS 3
Powered by the new fourth-gen Tensor Cores and Optical Flow Accelerator on GeForce RTX 40 Series GPUs, DLSS 3 uses AI to create additional high-quality frames.
RAY TRACING
The Ada architecture unleashes the full glory of ray tracing, simulating how light behaves in the real world. Experience incredibly detailed virtual worlds like never before.
NVIDIA MAX-Q TECHNOLOGIES
NVIDIA Max-Q is an advanced suite of AI-powered technologies that optimize your system for peak efficiency. This enables blazing-fast laptops that are thin, quiet, and have amazing battery life.
HACK THE PLANET
Grab your cyberdeck and don your black-hat because you have a code to break. Dig, decipher, decode – do whatever it takes. Unlock what lies within.
COOLING PERFECTED
Helios Neo includes state-of-the-art cooling featuring our custom engineered all-metal AeroBlade™ fan technology to push performance to its maximum potential.
STUNNING VISUALS
Lock your sights on this display. At 16 inches with a 16:10 aspect ratio and 165Hz refresh rate, the WQXGA panel goes all out and includes NVIDIA® G-SYNC® and Advanced Optimus for maximum graphics power.
WHAT’S IN YOUR KEYBOARD
Make your laptop shine with the 4-zone RGB backlight, use the mode hotkey to fit your situation (quiet time or playtime), and open PredatorSense™ with a single press of a key.
PERSONALIZE WITH PREDATORSENSE™
Pop open the brand-new PredatorSense™ utility app to adjust the settings to fit exactly how you want this laptop to perform.
PULSAR LIGHTING
Adjust lighting to fit your own theme. There’s plenty to play with here so take your time.
FOUR OPERATION MODES
Choose between four modes: Quiet, Balanced, Performance, and Turbo (all-out overclock, all-out fans). Balanced and ECO3 are also available when on battery.
FAN CONTROL
Choose between Auto, Max, or set your own. Bring a coat if you go all out.
KEEP PINGS LOW
Includes the latest network solution: Intel® Killer™ E2600 Ethernet and Intel® Killer™ Wi-Fi 6 AX1650 for unfettered speeds.
FULL RANGE OF PORTS
Plug all your peripherals into the full range of ports: 2X USB 3.2 Gen2, 1X USB 3.2 Gen1, 2X Thunderbolt™ 4, and HDMI 2.1.
HDMI: Yes Number of HDMI Outputs: 1 Number of USB 3.2 Gen 1 Type-A Ports: 1 Number of USB 3.2 Gen 2 Type-A Ports: 2 Number of USB 3.2 Gen 2 Type-C Ports: 2 Total Number of USB Ports: 5 USB Type-C: Yes Network (RJ-45): Yes
Condition
The item in this listing is: Open Box
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
