We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Stay connected Long-lasting battery life and HP Fast Charge technology lets you work, watch, and stay connected all day. Integrated precision touchpad with multi-touch support speeds up navigation and productivity.
Dependable performance Tackle your busiest days with the performance of an AMD processor. Save more of what you love with abundant storage for all your photos, videos and documents.
View more, carry less See more of your screen on the 6.5 mm micro-edge bezel display. A thin and light design makes it easy to take this PC anywhere.
AMD Radeon™ graphics Whether it’s games or movies, experience high performance for all your entertainment.
Anti-glare panel Enjoy the sun and your favourite content with this anti-glare panel. Non-reflective and low gloss means you'll get less glare while you're outside.
64 GB eMMC storage An embedded Multimedia Card provides reliable flash-based storage at a great value. And without the moving parts of a traditional hard drive, there’s a lower chance of failure and damage.
MU-MIMO supported If you have several MU-MIMO devices in your home, MU-MIMO support works in combination with a MU-MIMO router to maximize network traffic for a smoother online experience.
SD and Micro SD card reader Simply insert an SD or Micro SD card and increase your device’s storage for more movies, photos, and music, or easily access any content you have stored on an existing card.
HP Imagepad with multi-touch gesture This true multi-touch touchpad supports four finger gestures and lets you scroll, zoom, and navigate with a simple touch.
AMD 3020e Processor Step into a great entry-level laptop experience for web browsing, writing emails, creating documents and spreadsheets, and enjoy streaming HD entertainment.
Liberating battery life Take on your day without worrying about recharging. With up to 9 hours and 30 minutes of battery life, you can work, watch more, and spend more of your time totally untethered.
HP Fast Charge When your laptop is low on power, no one has time to wait hours to recharge. Power down your device and go from 0 to 50% charge in approximately 45 minutes.
Wi-Fi 5 (1x1) & Bluetooth® 4.2 (802.11a/b/g/n/ac) Stay connected to Wi-Fi and to Bluetooth® accessories with wireless technology.
USB Type-C® 5Gbps signalling data rate Plug in your external storage with this USB Type-C® port, featuring 5Gbps signalling data rate. And it’s reversible, so you never have to worry about plugging in upside down.
HP True Vision HD Camera Video chat in vibrant clarity, even in low light and make every conversation a face-to-face experience for a better way to stay in touch.
PERFORMANCE
Processor | CPU
AMD 3020e (1.2 GHz base clock, up to 2.6 GHz max boost clock, 4 MB L3 cache, 2 cores, 2 threads)
Memory | RAM
4 GB DDR4-2400 MHz RAM (1 x 4 GB)
Storage Type
eMMC
Solid State Drive | SSD
64 GB eMMC
Graphics | GPU
AMD Radeon™ Graphics
Audio | Speakers
Stereo speakers
Camera | Webcam
Yes
Microphone
Yes
Battery
3-cell, 41 Wh Li-ion
Power Adaptor
45 W Smart AC power adapter
DESIGN
Display
35.6 cm (14") diagonal, HD (1366 x 768), micro-edge, anti-glare, 220 nits, 45% NTSC
Touch Screen
No
Keyboard
UK English
Colour
White
Dimensions (WxDxH)
32.4 x 22.5 x 1.79 cm
Weight
1.46 kg
FEATURES
Operating System
Windows 11 Home
Ethernet
No
Wireless
Realtek RTL8821CE 802.11a/b/g/n/ac (1x1) Wi-Fi®
Operating System
Windows 11 Home
Bluetooth
4.2
Fingerprint Reader
No
Optical Drive
No
Other
Micro SD Card Reader
Ports
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity: 2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity: 1
HDMI ports quantity: 1
HDMI version: 1.4b
Combo headphone/mic port
Charging port type: DC-in jack
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
