We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Fuel even the most intensive creative projects with up to 12th Gen Intel® Core™ processors, NVIDIA® GeForce RTX™ graphics and DDR5 memory. Our most powerful XPS laptop to date. Dell Performance helps unlock access to four modes—quiet, performance, cool and optimized. Each mode tailors fan speeds and battery life, with performance mode unlocking the full power of your PC.
12th Gen Intel® Processors
With 8 cores and 16 threads, get desktop-level performance to power intense creative programs (2D and 3D) in the convenience of a laptop.
Built to perform
Take your projects to a new level. Get AI-acceleration in top creative apps backed by the NVIDIA® Studio platform. The GeForce RTX™ Series laptops are built to perform in record time.
Advanced thermal design
The discrete graphics feature offers unique dual opposite outlet fans, resulting in more airflow overall and improved skin temperatures.*
A vibrant visual experience
Stay immersed in the creative flow with high resolution, colour-rich panels and increased viewing space to keep you productive. Integrated Eyesafe® display technology helps to reduce harmful blue light while maintaining vivid colour. The stunning four-sided Infinity Edge display enables an amazing screen-to-body ratio providing a 17-inch screen in a 15-inch size form factor.
Created for creators.
XPS configurations badged with Creator Edition* have been carefully selected for those wishing to cultivate their content creation skills—be it photography, graphic design, music production or beyond.
If you’re looking to do your best work, NVIDIA® GPUs can make it happen—fast. Render quicker. Broadcast clearer. Edit videos better. From raytracing and VR to AI-powered 8K video editing, NVIDIA® GPUs paired with exclusive, free NVIDIA® Studio drivers, boost workflow and brings out the best in your creative apps.
A full SD card slot makes the XPS 17 a mecca for photography by enabling rapid import of RAW images.
Masterful craftsmanship
Using authentic premium materials, the XPS 17 is precision cut to achieve a flawless finish look. All in a durable, lightweight design where the finest details are considered and the essentials are elevated.
Precision manufacturing
100% of the enclosure is sculpted by a CNC machining process. A high precision, machine-milled aluminium chassis creates an elegant design that’s stronger and stiffer than magnesium or plastic. Diamond cut sidewalls provide a scratch-resistant surface.
Cool and light
The black carbon fibre palm rest, inspired by the aerospace industry, allows for maximum strength and minimal weight.
Elevated essentials
The XPS 17 features a massive display, a broad, comfortable touchpad and an edge-to-edge backlit keyboard with large key caps for maximum productivity.
Incredible sound for mixing or listening
Expand audio into an immersive 3D soundscape with our quad speaker design and Waves Nx® 3D Audio for Speakers. The XPS 17 is the first-ever laptop featuring Waves Nx® 3D Audio for Speakers tuned by multi-Grammy Award® winning producer, Jack Joseph Puig.*
Fast and secure log-on
With a variety of technologies, the new XPS 17 enables more productivity, faster. Log-on instantly with built-in lid sensor that powers up the laptop in milliseconds, plus log-on securely with facial recognition or fingerprint reader and Windows Hello.
PERFORMANCE
Processor | CPU
Intel Core i9-12900HK 14 Core 2.5GHz - 5.00GHz CPU
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
