We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
BIG SCREEN. LITTLE WORRY. A 16:10 aspect ratio in a 16-inch form factor means even more screen space for reviewing spreadsheets, purchase orders and perfecting presentations, all in a slim, lightweight design.
Mistakes happen. That’s why this full size keyboard is spill resistant. And, this laptop passed 15 military certification tests (MIL-810H) to help ensure it can handle the day-to-day wear and tear.
BETTER PERFORMANCE. MORE PRODUCTIVITY. Thanks to 12th Gen Intel® Core™ Processors, this laptop runs at peak performance to get you through the day.
With dual heat pipes, your device stays nice, cool and performing at its best. Meanwhile, adaptive thermals optimize power according to your device's location, whether it's on a stable surface like a desk or an unstable surface like your lap. Using advanced algorithms and accelerometers, your device intelligently adapts its power and thermal profiles to the situation to keep your device running smoothly.
Stay focused with DC Dimming, which reduces flicker for a comfortable viewing experience. Plus, this laptop with TÜV Rheinland certified Dell ComfortView software technology helps reduce harmful blue light emissions to optimize eye comfort over extended screen time.
CONFERENCE WITH CLARITY Impressions matter. Sound as clear as a phone call with built-in dual mic and AI that reduces background noise. When you’re on camera, the new FHD webcam equipped with Wide Dynamic Range and Temporal Noise Reduction helps you look your best.
Don’t miss a moment from the meeting. Waves Maxx Audio tuned speakers and microphones optimize audio, so you can hear and be heard with clarity, while Smartbyte prioritizes video traffic for a smoother conferencing experience.
STAY SECURE The Trusted Platform Module 2.0 is a commercial-grade security chip installed on the motherboard that creates and stores passwords and encryption keys. It verifies that the computer has not been tampered with before booting up and protects your data against external software attacks.
Get added peace-of-mind with the fingerprint reader that allows you to securely log in with a touch, while a mechanical shutter on the camera protects your privacy and prevents accidental embarrassments.
PERFORMANCE
Processor | CPU
Intel Core i5-1240P (Up to 4.4GHz) 12 Core CPU
Memory | RAM
8GB DDR4 RAM (Supports up to 32GB)
Storage Type
SSD
Solid State Drive | SSD
256GB PCIe NVMe M.2 SSD
Graphics | GPU
Intel Iris Xe
Audio | Speakers
Stereo speakers
Camera | Webcam
Yes
Microphone
Yes
Battery
Lithium Polymer (LiPo), 54Wh
Power Adaptor
65w
DESIGN
Display
16" 16:10 FHD+ (1920 x 1200) Anti-Glare Display
Touch Screen
No
Keyboard
UK English
Colour
Grey
Dimensions (WxDxH)
356.8 mm x 251.9 mm x (front) 1.57 cm, (rear) 1.79 cm
Weight
1.91 kg
FEATURES
Operating System
Windows 10 Pro
Ethernet
Yes
Wireless
Wi-Fi 6 (802.11ax)
Operating System
Windows 10 Pro
Bluetooth
5.2
Fingerprint Reader
No
Optical Drive
No
Other
Micro SD Card Reader
Ports
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity: 2
USB 3.2 Gen 2x2 Type-C ports quantity: 1
Ethernet LAN (RJ-45) ports: 1
HDMI ports quantity: 1
HDMI version: 1.4
Combo headphone/mic port: Yes
Charging port type: DC-in jack
USB Type-C DisplayPort Alternate Mode: Yes
USB Power Delivery: Yes
Condition
The item in this listing is: Open Box
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
