We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Killer cooling technology: Game faster and for longer periods of time thanks to Element 31*, an industry-first and Alienware-exclusive encapsulated gallium-silicone thermal interface material. Offering a 25% improvement in thermal resistance*, Element 31 works more efficiently than previous solutions pulling heat away from the CPU with double the energy storage capability over the previous generation*. Element 31 will slow down in double the time that it would normally take the CPU temperatures to increase by 45oC*.Indirectly, total system temperatures will benefit from this environment as well.
Four is better than one: Introducing Alienware's quad fan technology, a patent-pending industry exclusive included in our X-Series laptops. This new design includes a combination of standard evacuative fans which move air through the system as well as, patented, dual opposite outlet (DOO) fan which move air through the chassis and over various internal hotspots creating a pressurized environment that dissipates heat and reduces external temperatures. Each fan is intelligently controlled and uniquely programmed to function individually to meet the desired equilibrium of cooling. This helps your system maintain optimized airflow and internal chassis pressure for better performance.
Intelligent quad airflow: Game with confidence and rest assured that your system is being intelligently cooled according to your type of gameplay and its thermal requirements. Each of the four fans independently functions to regulate and control system surface temperatures, CPU and GPU. Plus, each fan can independently spin-up, slow down, or remain steady according to your system's needs, prioritizing movement of the fans that are positioned to enable the best benefit for your system.
Tailored power: Like an engine’s transmission, gamers can set, activate and manage five unique power states through the Alienware Command Center with this exclusive, patent-pending technology. These five power states are determined through a set of sensors and variables throughout your system’s CPU and GPU circuits. Depending on your needs, you can choose from Performance Mode, Balanced Mode, Battery Saver Mode, Quiet Mode and Full Speed Mode, which can also be toggled outside of Alienware Command Center using FN+F1.
Total control: The Thermal Control Circuit Offset is a feature that can be set within the BIOS if you choose to set a “cruise control” limit to your CPU temperature. This gives you the power and peace of mind to manage your CPU temperature within a safe limit you deem comfortable for everyday use. If you don’t like to tinker with your system, then you can game with the default setting set by Intel.
ALIENWARE’S COMMITMENT TO MARATHON GAMING
Game longer: For 25 years we’ve delivered technology no one else has. And we’ve done it again with Alienware’s thinnest 17-inch laptop made for marathon gaming. The x17 offers HyperEfficient 12-phase graphics voltage regulation and 6-phase processor voltage regulation which means you’ll be able to perform at your peak during CPU-dependent game play and for hours on end.
Prepared to game: The new Alienware x17 features NVIDIA® GeForce RTX™ graphics. Some of the amazing benefits that push performance from the new NVIDIA® series include Dynamic Boost 2.0 and Deep Learning Super Sampling (DLSS). New AI-powered Dynamic Boost 2.0 automatically delivers the needed power between the GPU, GPU memory, and CPU for a larger performance boost than ever before. The AI networks in Dynamic Boost 2.0 manage power on a per-frame basis, so your x17 is constantly optimizing for maximum performance while you’re gaming and creating. NVIDIA® DLSS delivers a massive performance boost at the same power by using the Tensor Cores to do ground-breaking AI rendering.
Power of Dynamic Boost 2.0: Maximum graphics power on Alienware x17 delivers up to 165W with Dynamic Boost enabled and with configurations using the NVIDIA® GeForce RTX™ 3080. Configurations using the NVIDIA® GeForce RTX™ 3070 or 3060 have a maximum graphics power of up to 140W and 130W, respectively, with Dynamic Boost enabled.
Feel the power: With up to 8-core 11th Gen Intel® Core™ processors you’ll experience high-performance action across your favourite games and applications. You’ll also benefit from post-purchase user-upgradeable memory SO-DIMMs and up to 64GB of Dual-Channel XMP DDR4 memory.
AN ELEVATED VISUAL EXPERIENCE
Optimize your view: With the goal of smooth gameplay in mind, the incredibly fast 165Hz through 360Hz* panel options have a response time rated at 3ms or less. For an improved visual experience, the 360Hz panel option supports NVIDIA® G-SYNC® technology which is intended for a better handshake between the refresh rate of your display and the refresh rate that your GPU can provide.
Easy on the eyes: The FHD 165Hz and FHD 360Hz panel options on the x17 include low blue light technology that is hardware-based so you can game long, without any concerns or reduction in image quality. Our FHD panels also offer high-speed motion graphics and a sRGB 100% colour gamut rating for a richer colour range than most laptops.
Advanced Optimus: Only available on the x17's FHD 360Hz panel option, Advanced Optimus enables the long battery life of Optimus, along with the immersive, tear-free, stutter-free gameplay of NVIDIA® G-SYNC®. Plus, it reduces system overhead to deliver optimal performance and reduced latency in your favourite game.
Bring the game to life: Experience wide viewing angles on a 4K UHD 500-nits panel option with a colour gamut equivalent to a 100% Adobe RGB spectrum, capable of producing an exceptionally wide range of high-contrast, vibrant colours. Featuring a 4ms response time and 120Hz refresh rate, it’s ideal for gamers that prioritize high resolution and vibrant colours over speed.
Windows Hello: Get your mission started sooner with a password that's as personal as it gets using the newly added, Windows Hello facial recognition—available on all x17 panel options
BOUNDARY-BREAKING CONNECTIVITY
Another Alienware first: We’re bringing you the performance you expect from our systems in adapter form with Alienware's first small form factor power adapter. 46% smaller and 25% lighter than a traditional adapter, our Alienware-branded 240W adapter is 1.9% more efficient than the previous 240W adapter. Configurations using the NVIDIA® GeForce RTX™ 3080 will include a standard 330W adaptor.
More ports mean more fun: Let the lightning-fast games begin with two Type-C ports for up to 40Gbps data transfer connections. These ports can also serve as an additional display output for external monitors. Plus, with two USB 3.2 Gen 1 Type-A with PowerShare up to 10Gbps connection speeds you’ll have all the quality connection options you could ever need.
Killer Wi-Fi: Intel’s Killer Wi-Fi 6 technology delivers multiple high-speed channel wireless for improved performance and reliability.
Go Native: Every x17 looks great anywhere you game, as each comes with HDMI 2.1 for native 4K/120Hz output onto other displays.
PORTS & SLOTS:
1. Global headset jack| 2. Type-C Thunderbolt™ 4 / USB 3.2 Gen 2 Port, with Power Delivery (5V/3A) | 3. (2) USB 3.2 Gen 1 Type-A with Powershare | 4. Killer 3100 RJ-45 2.5G Ethernet | 5. Type-C USB 3.2 Gen 2 Port, with Power Delivery (5V/3A) | 6. HDMI 2.1 | 7. Micro SD | 8. Mini Display Port 1.4 | 9. Power/DC-in Port
17.3" Full HD 1920 x 1080p 360Hz LED Backlit Fast Gaming Screen
Touch Screen
Non-Touchscreen
Keyboard
RGB Backlit UK QWERTY Keyboard
Colour
White / Black (Lunar Light)
Dimensions (WxDxH)
399.23 x 299.49 x 21.41 cm
Weight
3.2 kg
FEATURES
Operating System
Windows 11 Home, 64-Bit, English Operating System
Ethernet
2.5 Gigabit Ethernet
Wireless
Killer WiFi 6E
Operating System
Windows 11 Home, 64-Bit, English Operating System
Bluetooth
Bluetooth 5.2
Fingerprint Reader
No Fingerprint Reader
Ports
USB Type-C x 1 USB 3.2 x 2 HDMI 2.1 x 1 Mini DisplayPort 1.4 x 1 Thunderbolt 4 x 1 Audio connections 3.5 mm jack
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
