We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
Experience the world’s fastest refresh rate The secret to victory is staying one step ahead of the competition and now you can. The Alienware 25 Gaming Monitor possesses the world's fastest refresh rate at 360Hz. Gameplay is now fully optimized to enable split-second reactions and with a refresh rate this fast, you can count on a no-scope headshot before the enemy even knows you're there.
Bid farewell to lagging: Never let unforeseen glitches cost you a mission again with the power of NVIDIA Reflex Latency Analyzer that captures end-to-end response times from click to action. Plug your mouse into the latency port on the Alienware 25 Gaming Monitor and get precise measurement from the Analyzer on how quickly the display updates after your mouse click. Now you can game with confidence with gear that let you level up your response time, get pin-point accuracy, and blast the competition.
Smooth gameplay: This NVIDIA G-SYNC certification enables a smooth, tear-free gaming experience. With stunning image quality, brilliant performance and exceptional responsiveness, it will change the way you look at gaming.
Quicken your reactions: A true 1ms GtG response time blasts away ghosting and blurring for clear images with no artificial tricks needed. This enables you to keep an eye on your opponents whether they're lurking nearby or planning an ambush.
Game like a champion The esports community is expected to see incredible growth globally and this inspires us to continuously raise the bar for professional-grade hardware. This is why we collaborate with Team Liquid and engage with gamers across various platforms to collect valuable feedback and incorporate it into our product development with leading-edge technologies—giving pro players a winning edge solution.
Personalise your outpost Light it up: Personalise your gaming session with AlienFX. Its fully customizable lighting system is engineered to bring you closer to the worlds you play in, with dynamic lighting effects tied directly to the in-game action and full RGB values.
Your game. Your way: Equipped with a gaming On-Screen Display, you can choose between several gaming-centric options, tools, and customizable presets.
True colours, real speed: New, Fast IPS technology helps maintain image clarity from every angle of the screen. Plus, with up to 99% sRGB colour coverage, you have a wide array of colours in your fingertips. Best of both worlds: A 24.5" monitor combined with native FHD 1080p resolution provides the best pixel-per-inch ratio, so details are clearer and images are life-like, making the 24.5" form factor the ideal size for high-speed gaming.
Trust in an undefeated design Play it your way: Feedback from professional gamers inspired our new stand design with tapered legs and height markers. You can now play your way by angling your keyboard and adjusting your monitor to the perfect height. Plus with easy-to-use, one-click VESA mounting, your ideal gaming setup is within your reach.
Stay cool under pressure: The unique cooling and venting design at the top, bottom and rear side of the monitor provides an optimized ventilation system, keeping the monitor cool in the most hardcore gaming situations.
Keep your battle station sleek: The renowned Alienware Legend industrial design received a 2020 Product Design Award from iF World Design for optimizing the entire gaming experience with its iconic style and extremely high levels of performance. In return to form, this design takes on a newer, bolder, and sculpted expression of the iconic Alienware roots.
Specifications
General Display Type: LED-backlit LCD monitor / TFT active matrix Energy Class: Class E Energy Class (HDR): Class G Diagonal Size: 24.5" Adaptive-Sync Technology: VESA Adaptive-Sync, NVIDIA G-Sync Built-in Devices: USB 3.2 Gen 1 hub Panel Type: Fast IPS Aspect Ratio: 16:9 Native Resolution: Full HD (1080p) 1920 x 1080 (DisplayPort: 360 Hz, HDMI: 255 Hz) Pixel Pitch: 0.2829 mm Pixel Per Inch: 90 Brightness: 400 cd/m² Contrast Ratio: 1000:1 / 1000:1 (dynamic) Colour Support: 16.7 million colours Colour Gamut: 99% sRGB Response Time: 1 ms (grey-to-grey extreme), 0.5 ms (grey-to-grey min) Gaming: Yes Horizontal Viewing Angle: 178° Vertical Viewing Angle: 178° Screen Coating: Anti-glare Backlight Technology: LED backlight
Colour: Dark Side of the Moon Dimensions (WxDxH): 55.519 cm x 24.37 cm x 39.025 cm - with stand (lowest position)
Connectivity 2 x HDMI DisplayPort 1.4 USB 3.2 Gen 1 downstream with Battery Charging 1.2 3 x USB 3.2 Gen 1 downstream USB 3.2 Gen 1 upstream Headphones Audio line-out
Mechanical Display Position Adjustments: Height, pivot (rotation), swivel, tilt Tilt Angle: -5/+21 Swivel Angle: -20°to 20° Rotation Angle: 180° Height Adjustment: 110 mm VESA Mounting Interface: 100 x 100 mm
Miscellaneous Features: Security lock slot (cable lock sold separately), integrated cable management, VESA interface support
Cables Included: 1 x DisplayPort cable - DisplayPort to DisplayPort 1 x DisplayPort cable - miniDisplayPort to DisplayPort 1 x USB 3.2 Gen 1 upstream cable
Power Input Voltage: AC 100-240 V (50/60 Hz) Power Consumption (On mode): 16.31 W Power Consumption SDR (On mode): 16 kWh/1000h Power Consumption HDR (On mode): 25 kWh/1000h Power Consumption (Typical): 74.5 Watt Power Consumption Stand by: 0.3 Watt Power Consumption (Off Mode): 0.3 Watt
Dimensions & Weight With stand (lowest position) - width: 55.519 cm - depth: 24.37 cm - height: 39.025 cm With stand (highest position) - width: 55.519 cm - depth: 24.37 cm - height: 50.025 cm Without stand - width: 55.519 cm - depth: 6.665 cm - height: 32.584 cm - weight: 3.45 kg
DISPLAY
FEATURES
PHYSICAL
Condition
The item in this listing is: Brand New
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
