Delivery Information

UK Customers

We use DPD for most parcels and Royal Mail for smaller items, all shipments are tracked and insured. The courier will take a photo of the item in your open doorway as proof of delivery, along with providing GPS co-ordinates of the delivery point. A valid telephone number is required by the courier for all orders so they may contact you directly if they have a problem delivering your order - please make sure you add this to your details at checkout.

Orders are processed for delivery Monday to Friday, with same day dispatch for next working day delivery, if an order is received, and payment cleared by 2pm. Orders made at the weekend will be processed and dispatched Monday (except for Bank Holidays). We will email you the tracking number once it's been generated.

A valid telephone number is required by the courier for all orders so they may contact you directly if they have a problem delivering your order - please make sure you add this to your details at checkout.

Step One

Purchase your item before the 2pm cut-off

Step Two

Receive a text and/or email confirmation

Step Three

Amend or upgrade your delivery via text

Step Four

Enjoy your day! Just be there for your slot

On the morning of your delivery, DPD will text/email you with a specific one-hour time slot in which they expect to deliver your parcel. Thanks to this service you won't have to wait in all day and can spend the rest of your time doing other things.

Some areas are not eligible for a one-hour time slot, they are detailed below

Scottish Highlands and Islands (AB31-38, AB44-56, FK17-99, G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3)
Northern Ireland (BT1-99)
Isle of Man (IM1-99)
Scilly Isles (TR21-25)
Guernsey (GY1-99)
Jersey (JE1-99)
Isle of Wight (PO30-42)

Free delivery is for England, Wales and some parts of Scotland only.

In the UK we have 4 zones. Prices and parcel delivery times vary by zone. Please note: We classify the Channel Islands as an international destination.

Zone A - Free Delivery (Usually Next Working Day)
England, Wales, and parts of Scotland

Zone B - Additional Cost (Usually One/Two Working Days)
Aberdeenshire: AB31-AB38, AB41-AB56
North Ayrshire: KA27, KA28
Paisley: PA20-PA78, PA80-PA88
Perthshire: PH15-PH44, PH49, PH50

Zone C - Additional Cost (Usually Two Working Days)
Argyle and Bute: FK17-FK21
Inverness: IV (all)
Northern Ireland: BT (all)

Zone D – Additional Cost (Usually Two/Four Working Days
Guernsey: GY (all)
Isle of Man: IM (all)
Isle of Scilly: TR21-TR25
Isle of Wight: PO30-PO41
Jersey: JE (all)
Kirkwall: KW (all)
Outer Hebrides: HS1-HS9
Shetland Islands: ZE (all)

Please note: We cannot ship to BFPO or PO Box addresses. We reserve the right to cancel and refund all orders to these addresses.

Expected delivery days for UK mainland

Payment Made/Cleared	Delivery Day
Monday Before 2pm / After 2pm	Tuesday / Wednesday
Tuesday Before 2pm / After 2pm	Wednesday / Thursday
Wednesday Before 2pm / After 2pm	Thursday / Friday
Thursday Before 2pm / After 2pm	Friday / Monday
Friday Before 2pm / After 2pm	Monday / Tuesday
Saturday Before 2pm / After 2pm	Tuesday / Tuesday
Sunday Before 2pm / After 2pm	Tuesday / Tuesday

Please note: This excludes bank holidays – there are no collections or deliveries on bank holidays. Please allow one extra day for your delivery.

Missed Deliveries

If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made. They will then take the parcel back to the local depot for a second attempt at delivery the next working day.

You can re-arrange delivery from the details left on the calling card or by using the DPD website with your tracking number. If no contact is made with the courier after the second attempt the order will be kept for 24 hours at the courier depot and then returned to us, and re-delivery charges will apply.