New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate Grading Policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and aesthetically. Please take a moment to review our grading system.
Brand New
Sealed Item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in like-new condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from Manufacturer or TEKshop
Grade A
Device will be in excellent condition with no to minimal signs of use
May have light scratches/marks/blemishes on the item
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, May come in generic packaging
12 Month collect and return warranty from Manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage on the item
May have visible scratches/marks/blemishes on the item
Fully functional and updated to the latest operating system / firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, May come in generic packaging
12 Month return to base warranty from TEKshop
Here at TEKshop, we have devised an accurate Grading Policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and aesthetically. Please take a moment to review our grading system.
BRAND NEW
Brand new
Original manufacturers packaging
12 month manufacturer warranty
Backed up with 12 months concurrent TEKshop warranty
Open Box
Open boxed returns / cancelled Orders
Item is new with no usage
May have extremely minor handling marks from inspection
Retail packaging (some boxes may not be pristine or will come in OEM packaging)
12 Month manufacturer warranty or 12 month TEKshop collect and return warranty
Grade A
Mix of ex-demo products and 14-day customer returns
Item is in excellent condition with no signs of usage
May have light scratches / marks / blemishes from demonstration
Retail packaging (box may not be pristine or comes in OEM Packaging)
12 Month manufacturer warranty or 12 month TEKshop collect and return warranty
Grade B
Mix of ex-display products and up to 28-day customer returns
Item is in very good working condition with signs of light usage on the item
May be brown boxed, may have some scratches / marks / blemishes which do not affect the working condition of the product
If applicable - screens may have missing / stuck / dead / bright pixels
