We take great pride in the products we supply and are glad to provide detailed information on each products condition. All our items range from brand new to refurbished - you can find more details in the condition tab below.
Warranty
12 Months
Cover against manufacturing faults or defects found during the warranty period. The warranty provided does not cover accidental damage or misuse. Further details can be found in the warranty tab below.
Delivery
Next Working Day Delivery on Orders Before 2pm
Enjoy lightning fast same day dispatch with next working day delivery on all orders placed before 2pm. Plus, it's FREE for the UK mainland and you'll get a text from our courier with an hour long timeslot on the day of delivery. Peace of mind with TEKshop.
Returns
30 Day Money Back Returns
Changed your mind? No problem, our 30-day return program allows returns up to 30 days from the date of purchase. Just make sure it's in as new condition with the original packaging.
12th Gen Intel® Core™ Processors. Delivering Superior Performance Where You Need It Most.
Take the next evolutionary leap with the performance hybrid architecture of 12th Generation Intel® Core™ processors. Get the performance you need, where you need it—whether you’re a gamer, creator, streamer, or everyday user. Whatever you’re into, do more of it, whenever you want.
The confidence to work anywhere
ExpressConnect: Be on 2 networks at once with the world’s first simultaneous multi-network connection for faster data and video downloads. Get up to 20% more in data transfer from optimized networking, 30% faster application data processing and 8 times better video quality from optimized internet bandwidth.
Wi-Fi 6E connections
Wi-Fi 6E allows 7 more channels with four times more bandwidth which provides faster, smoother Wi-Fi, especially in high-density areas.
Work remote for longer
Long battery life with ExpressCharge that provides up to 80% charge within 60 minutes.
The reliability to collaborate everywhere
Intelligent Privacy: Onlooker detection notifies you when someone is peering at your screen and will texturize your screen. Look Away Detect knows when your focus is elsewhere and dims to further protect privacy and save battery life.
Enhanced Camera: Look great on every video call with improved FHD IR camera options. Available Temporal Noise Reduction enhances image quality in any light.
ExpressSign-In: A camera-based proximity sensor wakes your system on approach and locks when you walk away.
Intelligent Audio: Artificial intelligence improves audio and voice quality and adjusts for different environments. Neural Noise Cancellation eliminates unwanted background noise as well as the background noise of the participants on your call.
Performance perfected
ExpressResponse: Based on user behaviour, ExpressResponse prioritizes your CPU to improve the performance of the apps you’re currently using.
Cool under pressure
New larger dual opposite outlet fan with optimized venting and other thermal improvements keep your system cool even when working with multiple applications. We offer the broadest range of settings so you can finely tune for the perfect balance of performance, cooling and battery run time.
Power for every project
Enable maximum productivity in more places with 12th Gen Intel®? up to Core™? i7 U-series processors and available Intel vPro®.
Storage and memory to spare
With up to 64GB DDR4 memory and up to 2TB SSD storage or up to 4TB with dual SSD, no project is too big.
Dell’s 1st PCs made with bio-based materials
Our 5000 Series were the 1st PCs in the world made with tree-based bioplastic. The lid contains 21% bioplastic, 30% recycled plastic and 20% reclaimed carbon fibre. We also added 39% bio-based rubber bumpers.
PERFORMANCE
Processor | CPU
Intel Core i7-1265U (Up To 4.8GHz) 10 Core CPU
Memory | RAM
16 GB DDR4 SDRAM (Supports up to 64GB)
Storage Type
SSD / Solid State Drive
Solid State Drive | SSD
512GB PCIe NVMe M.2 SSD
Hard Disk Drive | HDD
None
Graphics | GPU
Integrated Intel Iris Xe Graphics with Shared System Memory
Audio | Speakers
Stereo Speakers
Camera | Webcam
720p HD Webcam
Microphone
Integrated Microphone
Battery
Lithium Polymer
Power Adaptor
Included 65W Charger
DESIGN
Display
15.6" FHD (1920 x 1080) LED Backlight Anti-Glare Display
Touch Screen
Non-Touchscreen
Keyboard
UK QWERTY Keyboard
Colour
Grey
Dimensions (WxDxH)
357.8 mm x 233.3 mm x (front) 2.08 cm, (rear) 2.21 cm
Weight
1.59 kg
FEATURES
Operating System
Windows 11 Professional
Ethernet
Gigabit RJ-45 Ethernet
Wireless
Wi-Fi 6E (802.11ax)
Operating System
Windows 11 Professional
Bluetooth
Bluetooth 5.2
Fingerprint Reader
Built in Fingerprint Reader
Optical Drive
No Optical Drive
Ports
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity: 2 Ethernet LAN (RJ-45) ports: 1 HDMI ports quantity: 1 HDMI version: 2.0 Thunderbolt 4 ports quantity: 2 Intel® Thunderbolt 4: Yes Combo headphone/mic port: Yes Charging port type: USB Type-C USB Type-C DisplayPort Alternate Mode: Yes USB Power Delivery: Yes PowerShare: Yes
Condition
The item in this listing is: Open Box
Brand New
New, unopened, and unused products with full warranty and support.
Open Box
‘Open Box’ means that the item cannot be sold as new – a mix of cancelled, undelivered orders, and warranty replacement products.
Box has been opened but device has never been used.
Item is in ‘as new’ condition, may have the odd minor handling mark.
Most likely retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/ TEKshop).
Refurbished Products
Love technology but hate the cost? Then why not consider a refurbished device for your next purchase? Not only will you be helping to save the environment, but you'll also be saving some money!
Refurbished products offer the same reliability and performance as new products, but for a lower price. Many customers choose to buy refurbished, as it's a great way to do your bit for the planet without giving up the things you love. And the icing on the cake? You're also covered by a minimum 12 month warranty on all products. It pays to go green!
Grade A - Excellent
‘Grade A’ means that the item is in excellent condition – a mix of ex-display, up-to 14-day customer returns and slightly imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in excellent condition, likely will only have minor marks.
May have retail packaging or may be in replacement box.
12 Month Collect and Return Warranty* (Manufacturer/TEKshop).
Grade B - Very Good
‘Grade B’ means that the item is in very good condition - a mix of ex-demo, up-to 30-day customer returns and imperfect products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in very good condition, will have visible marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop)
Grade C - Good
‘Grade C’ means that the item is in good condition - a mix of ex-demo, up-to 60-day customer returns and minor damaged products.
Professionally Refurbished; inspected, cleaned, and tested by a qualified technician.
Item is in good condition, will have moderate marks and scratches.
May have retail packaging or may be in replacement box.
12 Month Return to Base Warranty** (TEKshop).
Types of Warranty
*Collect and Return – In the case of a claim under warranty, TEKshop or the Manufacturer will arrange collection and once the repair is completed, they will return it back to you. This will be at the expense of TEKshop or the Manufacturer.
** Return To Base – In the case of a claim under warranty, you will be responsible for returning the device back to TEKshop, at your expense. TEKshop will then carry the repair and return the device back to you. The return shipping will be at the expense of TEKshop.
*** All PC Components and Accessories will have Return To Base Warranty.
All graded items only include essential accessories. In most cases, just a charger.
ISO 13406-2 Pixel Policy Applies on refurbished products (1-2 dead pixels acceptable)
Here at TEKshop, we have devised an accurate grading policy to ensure we deliver products to our customers with clear and concise information on their condition, both physically and functionally. Please take a moment to review our gradings.
Brand New
Sealed item
Original retail packaging
12 Month manufacturer warranty
Backed up with 12 month TEKshop collect and return warranty
Open Box
Box has been opened but goods are in 'like-new' condition
Original retail packaging / OEM box
Casing may have very minor handling marks from inspection
12 Month collect and return warranty from manufacturer or TEKshop
Grade A
Device will be in excellent condition with minimal, to no, signs of use
May have light scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month collect and return warranty from manufacturer or TEKshop
Grade B
Device will be in good condition with signs of usage
May have visible scratches/marks/blemishes
Fully functional and updated to the latest operating system/firmware
Professionally refurbished (tested, inspected and cleaned) by qualified specialist
Original accessories, may come in generic packaging
12 month return to base warranty from TEKshop
Warranty
We stand by our products!
All our products are covered by a manufacturer's warranty unless stated otherwise on the listing (usually under the conditions tab). This applies to manufacturing defects or hardware faults that develop in the first months of ownership (between 6 and 12 months depending on the item).
All orders are posted with a VAT invoice in the box showing the date of purchase, price and VAT details. Please keep this invoice safe as it is sometimes required for warranty claims. You are of course welcome to contact us for a replacement invoice if needed, and we can also email copies if you would like a digital version.
Please note: Any item delivered damaged must be reported to us within 48 hours of receipt.
In the event of a fault developing in the first 14 days of receiving your purchase, please get in touch with us as soon as possible, we will help you with troubleshooting and resolving the issue. If a fault develops after 30 days, you will need to get in touch with the manufacturer to open a warranty claim. This will usually involve letting them know what has gone wrong and they will arrange for the issue to be rectified for you. If for any reason the manufacturer rejects the warranty claim, or you have any other difficulties please contact us and we will be more than happy to help.
